Transforming Retail for the AI Era
Modernising commerce with omnichannel integration, AI personalisation and composable MACH architecture — from legacy IBM WCS migrations to fully autonomous retail operations.
What We Deliver for Retail
E-Commerce Platform Modernisation
Migrate from IBM WCS, HCL Commerce, Magento or SAP Hybris to modern composable platforms — Commercetools, Vendure, Spryker, Shopify Plus. Up to 60% faster with our migration accelerators.
Omnichannel Commerce Integration
Unified inventory and customer data across web, mobile, in-store, social and call centre. BOPIS, ship-from-store, click-and-collect and endless-aisle capabilities.
AI-Powered Personalisation & Agentic Commerce
Real-time product recommendations, AI Search (Algolia/Coveo), conversational shopping assistants on ChatGPT, Gemini and Claude. CRO Autopilot for conversion optimisation at scale.
SAP Integration & Payment Gateways
Deep SAP ERP integration for real-time pricing and inventory. 20+ payment gateways including Stripe, PayPal, CyberSource, AfterPay and crypto via PurePay.
Autonomous Order Management
AI agents handling order routing, fulfilment exceptions, returns processing and inventory rebalancing 24/7 — via Universal Commerce Autonomous Commerce layer.
Multi-Currency Commerce Platforms
Multi-region, multi-currency, multi-language storefronts — country-specific compliance, tax and payment configurations for global retail expansion.
Universal Commerce for Retail
Universal Commerce XCaaS transforms retail by seamlessly integrating online and offline shopping. Pre-composed storefronts for Fashion, CPG, Grocery and Pharmacy — with AI Search, Personalisation, Loyalty and OMS pre-integrated. Accelerate migration from monolithic legacy platforms and launch new geographies with a Digital First Strategy.
B2C · DTC · B2B · Marketplace
Full support for all retail commerce models: B2C direct-to-consumer, DTC brand storefronts, B2B dealer/retailer portals and multi-vendor marketplace operator platforms — all composable on a single Universal Commerce instance.
Technology Stack
Commercetools · Shopify Plus · HCL Commerce · Vendure · Spryker · Algolia · Contentful · Fluent Commerce · IBM Sterling OMS · Stripe · CyberSource · AWS · Azure
Retail Success Stories
Luxottica
Global Multi-Brand E-Commerce
- World-class e-commerce for SunglassHut and Ray-Ban globally
- Advanced virtual try-on experience for real-time style exploration
- Integrated global fulfilment networks for smooth worldwide delivery
- IBM WCM, Bazaarvoice, Maxmind and CyberSource integrations
Just Group
Multi-Brand Retail Rollout
- Shared architecture with brand-specific UI using Dotti as template
- Each brand store launched in 8–10 weeks at scale
- Scalable feature deployment across all brands simultaneously
- Unified inventory and promotions management
DKSH
B2B Commerce at Scale
- 35 B2B storefronts on a single platform instance
- Small retailers purchasing directly online for the first time
- Real-time SAP pricing without any performance degradation
- Multi-market scalable architecture across Asia
Costco
OMS-Driven Fraud Management
- Integrated 3rd-party payment verification with Sterling OMS
- Prevented duplicate check usage across orders effectively
- Delivered under tight timelines with minimal defects
- Real-time validation protecting millions in transactions
Mahindra Powerol
Direct B2C Engagement
- Omni-Commerce with IBM WebSphere & Sterling OMS
- Pin-code delivery checks and state-based taxation
- Installment payment options for consumer financing
- First direct B2C channel for industrial product brand
Coles / David Jones
Grocery & Premium Retail
- High-volume B2C commerce with click-and-collect integration
- Real-time inventory management at national scale
- AI-powered personalisation and loyalty programme integration
- Omnichannel customer experience across digital and in-store
Purpose-Built for Retail & E-Commerce
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Retail & E-Commerce businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Retail Business?
Connect with our Retail industry experts to discuss your specific challenges and opportunities.